Whether you are an Insurance Company, Broker, Car Manufacturer or Dealership, providing an outstanding first notification of loss (FNOL) provision is crucial to the success of a business and Amber Claims Management is proud of the fact that its systems, staff, training and auditing processes are of an award-winning level.
Amber Claims Management prides itself on its ability to offer a seamless FNOL service and deliver beyond the expectations of our clients and the thousands of customers we help on a weekly basis.
We understand that the stress caused following a road traffic accident and the way the claim process is handled can impact the client’s decision when renewing or purchasing a new vehicle.
We use First Notification of Loss with every client as an opportunity to compliment the level of expertise we pride ourselves on, offering the highest level of customer care and increasing customer satisfaction and loyalty.
Our FNOL provision includes the following key benefits;
All of our calls are recorded for quality control and are available for audit.
We are available for all customers 24 hours a day, seven days a week, 365 days a year.
Our Service Level Agreements that are in place ensure calls are answered within five seconds.
We offer a smooth and efficient claim management process.
Our staff are trained to an award-winning standard.
We provide accurate MI and data.
Calls are handled in our offices and are not outsourced.
If you would like to find out how Amber Claims Management can benefit your business, contact our Business Partner Team on 0333 009 5254.